Shipping policy
Shipping Locations
Redeemer currently ships within Canada only.
Processing Time
Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options
At checkout, customers can choose from the following shipping options:
Standard Shipping
Estimated delivery: 4–8 business days
Express Shipping
Estimated delivery: 1–3 business days
Delivery times may vary depending on your location within Canada.
Shipping Rates
Shipping rates are calculated at checkout based on your selected shipping option.
Occasionally we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Delays
While we aim to meet estimated delivery times, delays may occasionally occur due to factors outside our control such as weather, carrier delays, or high shipping volumes.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We will work with the carrier to resolve the issue.